Business platforms
SAP
Connected to your business.
Connect SAP enterprise applications to customer, commerce and operational workflows, with modernisation shaped around the business processes and integrations that must keep working.
- Order
- Invoice
- Policy
- Posting
- Ledger record
- Controller
Approval ledger moving an order and invoice through policy checks to a posted financial record.
Customer-facing teams need trustworthy enterprise information without inheriting the complexity of the systems behind it. Emerge connects SAP applications to commerce, CRM and partner journeys so product, account, price, stock and order information can move through a defined business process. We begin with the records and responsibilities that must remain stable while the experience improves.
The service focuses on enterprise integration and commerce modernisation. We assess the actual SAP estate and its supported interfaces before selecting an implementation path. A broad platform relationship is not a reason to propose unrelated modules; the engagement should solve a clearly described process problem and leave the responsible teams able to operate it.
Choose the right starting point
Product expertise, in detail.
Commerce integration
Connect product, account, pricing and order interfaces while preserving record ownership and an observable exception process.
CRM integration
Bring account and order context into customer-facing workflows with explicit identity mapping and update responsibilities.
Commerce modernisation
Assess an established SAP commerce estate, including Hybris-era dependencies, and plan a staged migration or modernisation.
The starting point
What needs to change.
An ERP account, a CRM company and a commerce buyer may represent different levels of the same commercial relationship. Mapping them by a convenient name field creates duplicate records and unreliable pricing or order context.
Customers expect current prices and availability, while enterprise systems may publish changes in batches or apply contract-specific rules. The storefront needs an honest freshness model and a clear response when an authoritative answer is unavailable.
Commerce modernisation can disturb order allocation, tax, fulfilment and financial reconciliation. These dependencies must be understood before replacing the front end or migrating a catalogue.
What we deliver
From opportunity to working systems.
Commercial data where customers need it
We map the product and account information required for a buying or service journey. Shared data is separated from account-specific terms, and the application exposes only the fields the user is permitted to see. Pricing rules remain with the agreed business owner.
A traceable order handover
A submitted order receives a correlation identifier and moves through explicit acceptance states. An integration distinguishes receipt from validation and fulfilment readiness, then reconciles the destination record. Customer service can identify where an order is waiting and what action is required.
Modernisation with continuity
We inventory existing catalogue, promotion, customer and order dependencies before choosing what to retain, replace or retire. Migration work is phased around trading and operational readiness, with data deltas and rollback decisions rehearsed before the cutover.
Illustrative solution architecture
How the pieces work together.
Bring context into the workflow, connect the right solutions, and make progress visible.
01 Understand the context
Signals & knowledge
Use the context and information already in place.
- Business priorities
- Trusted knowledge
- Operational data
02 Connect the solutions
Commercial data where customers need it
A traceable order handover
Modernisation with continuity
03 Put it to work
Teams & operations
Connect people and systems to the next useful action.
Measured outcomes
Track agreed measures, learn, and improve the workflow.
Built around your existing technology
Implementation design
How the pieces work together.
ERP, CRM and commerce responsibilities
The architecture assigns an owner to each object and field. A CRM may own relationship activity while SAP owns commercial account data and the commerce platform owns browsing context. The integration translates between these models without creating uncontrolled bidirectional edits.
Interfaces through an integration boundary
We assess supported APIs, events, batch interfaces and existing middleware such as MuleSoft where present. A dedicated integration boundary handles mapping, authentication, retries and reconciliation. It prevents every storefront or CRM workflow from implementing a different interpretation of the same enterprise data.
Decisions to make early
Modernisation is not always replacement
An existing SAP application may remain the right record system while a new experience or integration layer removes friction. We compare that option with a broader platform move, including data migration effort, interface ownership and the cost of parallel operations.
Scope follows the actual estate
Specific SAP modules, editions, connectors and migration paths require a targeted assessment. We do not treat general enterprise integration coverage as evidence for every SAP product or promise module-specific outcomes before examining the environment.
Our approach
A clear path into delivery.
Start with the business problem. Make each stage useful, reviewable and owned.
- 01
The first phase follows representative business transactions across systems and records their identifiers, states and business rules. The deliverable is a process and interface map with data owners, exception categories and acceptance criteria.
- 02
Implementation starts with a complete narrow transaction, such as account-aware order submission or order-status lookup. Tests cover duplicates, delayed updates, rejected records, partial failures and changes to customer permissions.
- 03
Operational handover provides mapping documentation, reconciliation reports, replay rules and incident routing. Release decisions include the enterprise process owner, and later changes are reviewed for effects on both customer experience and back-office accounting or fulfilment.
Go deeper
Build a more informed brief.
Related Agentforce integration guides for SAP.
These integration guides examine specific systems, access boundaries and illustrative use cases.
Practical questions
Before we begin.
Can we connect Salesforce or Shopify to SAP?
We can design that connection around supported interfaces and the business rules involved. Discovery establishes which system owns each field, how users and accounts map, and how rejected or delayed updates are reconciled. Existing middleware is considered before new infrastructure is introduced.
What evidence defines a successful integration?
A representative transaction must reach the intended destination with the correct values and permissions, and its outcome must be visible to operations. Acceptance also includes failure recovery and reconciliation, because a successful API response alone does not prove the business process completed.
Explore the detail
Related work and resources.
See the approach in context. Client engagement stories are anonymised; related examples may come from other sectors or platforms.
Connected expertise
Your next move
Bring us the business problem.
Pick a time below. We will help you define a useful starting point, the expertise you need and a practical path to delivery.
Calendar not loading? Book on Cal.com or discuss sap. Find your solution