Business platforms
Liferay
Connected to your business.
Build connected portals and digital experiences around the roles, information and business workflows your users need to access.
- Identity
- Sites
- Content
- Digital experience
- Fragments
- Workflow
Hub diagram with identity at the centre connecting sites, content, commerce fragments and a portal experience.
A portal earns its place when customers, partners or employees can complete a task without navigating the organisation’s internal complexity. Emerge designs Liferay experiences around those tasks: finding approved information, submitting a request, checking progress and accessing relevant business records. The work connects experience design with identity, content governance and enterprise integration.
Liferay DXP can support a shared experience across different audiences, but that does not mean every audience should see the same content or follow the same workflow. We establish the organisation, role and account relationships first, then use them to shape navigation, permissions and service boundaries. The result should make the portal useful to its audience and manageable for its owners.
Choose the right starting point
Product expertise, in detail.
Customer and partner portals
Design account-aware journeys that connect information, requests and status to the business systems that own them.
Content and enterprise integration
Build the content structures, headless interfaces and operational handovers needed for a connected digital experience.
Discovery and knowledge access
Improve the structure and findability of approved information, with source ownership and access boundaries suitable for people and assisted experiences.
The starting point
What needs to change.
Customer and partner accounts often span several business units or legal entities. Portal access must reflect the actual relationship, especially when one person represents multiple organisations or changes responsibilities.
A portal can become another disconnected document library if content has no owner or expiry process. Users need relevant, current information and a clear distinction between public guidance and account-specific material.
Enterprise records may be distributed across CRM, ERP and service systems. The portal must explain which information is current, where transactions are processed and what happens when an upstream service is unavailable.
What we deliver
From opportunity to working systems.
Role-aware service journeys
We map a user’s goal to the information and actions needed to complete it. Registration, account approval, delegated access and expired permissions receive as much attention as the signed-in homepage. These are common sources of friction and unintended access.
Governed content operations
We define reusable content types, metadata, review dates and publishing responsibilities. Search and navigation use the same audience and subject model so users can discover a relevant policy or guide without learning the internal department structure.
Connected requests and records
A portal request is mapped to the appropriate operational system with a stable identifier. Users receive an understandable status and support path. Staff can trace the submitted information, downstream acceptance and later updates without comparing unrelated email threads.
Illustrative solution architecture
How the pieces work together.
Bring context into the workflow, connect the right solutions, and make progress visible.
01 Understand the context
Signals & knowledge
Use the context and information already in place.
- Business priorities
- Trusted knowledge
- Operational data
02 Connect the solutions
Role-aware service journeys
Governed content operations
Connected requests and records
03 Put it to work
Teams & operations
Connect people and systems to the next useful action.
Measured outcomes
Track agreed measures, learn, and improve the workflow.
Built around your existing technology
Implementation design
How the pieces work together.
Presentation around systems of record
Liferay provides the experience layer while established enterprise applications continue to own customer, product, service or financial records. We define read and write interfaces separately, including freshness expectations, permission checks and the handling of upstream errors.
Headless interfaces and application boundaries
Liferay documents REST and GraphQL headless APIs. We select the interface that fits the content or task and define a stable contract for consuming applications. API availability does not remove the need to map permissions, pagination, data exposure and version changes.
Decisions to make early
Avoid a portal-shaped copy of the organisation
Navigation should follow the user’s purpose rather than expose every internal department. We prioritise the journeys that remove meaningful effort and keep rarely used administrative functions from dominating the experience.
Fit the deployment to the operating team
Hosting arrangements, identity integration, extensions and release responsibilities depend on the selected Liferay product and environment. We confirm those choices during scoping and document who operates custom code as well as the platform.
Our approach
A clear path into delivery.
Start with the business problem. Make each stage useful, reviewable and owned.
- 01
Discovery produces audience maps, identity flows, content ownership and an integration inventory. We follow representative users through a complete task and document the points where they need a business decision or human assistance.
- 02
A representative portal journey is implemented with real role combinations, sample records and content review states. Acceptance includes delegated access, withdrawn permissions, missing records, duplicate submissions and inaccessible upstream services.
- 03
Rollout introduces audiences in a controlled sequence. Handover covers account administration, author training, integration monitoring and support triage, with a backlog tied to unsuccessful tasks and repeated service contacts.
Go deeper
Build a more informed brief.
Related Agentforce integration guides for Liferay.
These integration guides examine specific systems, access boundaries and illustrative use cases.
Practical questions
Before we begin.
Can one portal serve several partner types?
Yes, when the audience and account model is designed deliberately. We establish which information and actions are shared, which are organisation-specific and how delegated users are approved. Representative cross-account access tests form part of acceptance.
Can we add an AI assistant to the portal?
A source-backed assistant can help users find approved guidance or prepare a request. It must inherit portal permissions and preserve the normal service handover. We first establish content quality and task boundaries, then evaluate whether assistance improves the journey.
Explore the detail
Related work and resources.
See the approach in context. Client engagement stories are anonymised; related examples may come from other sectors or platforms.
Connected expertise
Your next move
Bring us the business problem.
Pick a time below. We will help you define a useful starting point, the expertise you need and a practical path to delivery.
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